COVID-19 series : Before the Pandemic and How it all Started

These last couple of weeks have been full of stress, uncertainty, chaos. More and more of us are now faced with the fact that we need to be working remotely to save our business and support customers. This means a different set of rules, efforts and dynamics. This change has also been a way for us to test the maturity of our business/professional practice and processes.

For the first time in a long time, I feel like we have an opportunity to rethink the OCM approach and what it entails in times of crisis. Is it agility? Is it ensuring the right priorities? One thing for sure, COVID-19 is hitting us as much at a personal level than at the professional level.

Follow us in this series of articles where we relate our experience and what we’ve learned so far. We’ll talk about communications in business as usual times, resistance and how it evolves during a crisis, and finally we’ll explore crisis management in times of change. Let’s start at the beginning, the pre-COVID-19 phase.